Please understand that we can only assist with issues directly related to the Block Explorer service.
1. For all other inquires : a. Visit the official Ethereum Forums or Ethereum.org. b. Contact your Wallet Provider or Crypto Exchange directly. c. Or visit one of the Helpful links on the side bar for more information.
2. NEVER send us your private keys or passwords as we will not ask for these.
3. Etherscan is a Free BlockExplorer. And while we try our best to respond in a timely manner, we often have a backlog of inquiries.