Please understand that we can/will only assist with issues directly related to the Block Explorer service. For all other inquires please :
1. Visit the official Ethereum Forums or Ethereum.org
2. Contact your Wallet Creator/Developer/Project/Company directly
3. Contact your CryptoCurrency Exchange directly
4. Or visit one of the Helpful links on the side bar for more information
5. DO NOT send us your private keys or passwords as we will never ask for these
Etherscan is a Free BlockExplorer service. And while we try our best to respond in a timely manner, we often have a large backlog of inquiries.